Get Advice

Most people need advice at some point in their life. For some this could be a simple query, for others it may be a series of issues that has left them at crisis point.

Whatever your situation we are here to help. We offer free independent advice with compassion and without judgment.

All calls to this number are free. Lines are open 10am to 4pm, Monday to Friday. (An answerphone is available outside of these hours and at busy times)

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The Citizens Advice website contains up to date information and advice on a wide range of issues. An online web chat is also available.

Send Email

If your enquiry is less urgent, you can also email us with your advice queries. (Please allow up to four days for us to respond)

The pandemic has meant we’ve adapted the way our advice is delivered so we can help as many people, as safely, as possible.

While we can offer some face-to-face appointments, the quickest way to get advice is to call our free phone number. However, our offices are open to drop-off paper work and discuss access to advice.


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City Offices,
Colebrook Street,
SO23 9LJ

Monday 10:00-16:00
Tuesday 10:00-13:00
Wednesday 10:00-16:00
Thursday 10:00-16:00
Friday 10:00-13:00

Bishop’s Waltham

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Well House
2 Brook Street
Bishop’s Waltham
SO32 1AX

Monday 10:00-14:00
Wednesday 10:00-14:00
Friday 10:00-14:00

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Consumer Issues

National helpline for clients with a consumer issue. Open Monday to Friday 9.00am to 5.00pm.