Get Advice

Whatever your situation we are here to help.

We offer free independent advice with compassion and without judgment.

Find the answers to some of our most commonly asked advice queries.

Open Monday-Friday, 10am-4pm. Calls are free.

Please allow up to four days for us to respond.

For support organisations who need to refer a client to us for advice.

Visit us

Winchester

City Offices, Colebrook Street, Winchester, Hampshire, SO23 9LJ (view map)
Monday – Friday 10:00 – 14:00

Plan your visit

Wickham

Wickham Community Centre, Mill Lane, Wickham PO17 5AL (view map)
Monday 10:00-14:00, Tuesday 10:00-16:00, Wednesday 10:00-14:00

Plan your visit

Community Outreach

Come and see us in the community

What to bring with you when you visit us. Read more

Specialist Advice

Hampshire Macmillan

Monday to Friday, 9am-4pm.

Calls cost no more than a national rate call to any 01 or 02 number. Our Hampshire Macmillan Adviser gives specialist advice to people in Hampshire living with cancer.

Consumer Helpline

Monday to Friday, 9am-5pm.

Calls are free. This is a national helpline for people with a consumer issue.

Debt Helpline

Monday to Friday, 9am-5pm.

Calls are free. This is a national helpline for people who need help with debt.

Universal Credit Help to Claim

Monday to Friday, 9am-6pm.

Calls are free. This is a national helpline for people who are applying to Universal Credit for the first time.

Are you happy with our service? We want everyone who contacts us to be happy with the service they receive.
If you feel we’ve let you down here’s how you can make a complaint