Get Advice
Whatever your situation we are here to help.
We offer free independent advice with compassion and without judgment.
Call us
Open Monday to Thursday 10:00 to 16:00, Friday 10.00 to 13:00. Calls are free.
Get Help Online
Find the answers to some of our most commonly asked advice queries.
Email us
Please allow up to four days for us to respond.
Chat Online
The Citizens Advice website offers a webchat service Monday to Friday, 9am to 5pm. The person you chat to may be based anywhere in the country.
Make a referral
For support organisations who need to refer someone to us for advice.
Visit us
Winchester
City Offices, Colebrook Street, Winchester, Hampshire, SO23 9LJ (view map)
Monday – Thursday 10:00 – 14:00
Wickham
Wickham Community Centre, Mill Lane, Wickham PO17 5AL (view map)
Monday 10:00-14:00, Tuesday 10:00-16:00, Wednesday 10:00-14:00
What to bring with you when you visit us. Read more
Please also see our Appointment Policy and Client Agreement Procedure
Specialist Advice
Hampshire Macmillan
Tel: 0344 847 7727
Email: send email
Monday to Friday, 9am-4pm.
Calls cost no more than a national rate call to any 01 or 02 number. Our Hampshire Macmillan Adviser gives specialist advice to people in Hampshire living with cancer.
Consumer Helpline
Monday to Friday, 9am-5pm.
Calls are free. This is a national helpline for people with a consumer issue.
Debt Helpline
Monday to Friday, 9am-5pm.
Calls are free. This is a national helpline for people who need help with debt.
Universal Credit Help to Claim
Monday to Friday, 9am-6pm.
Calls are free. This is a national helpline for people who are applying to Universal Credit for the first time.
Are you happy with our service? We want everyone who contacts us to be happy with the service they receive.
If you feel we’ve let you down here’s how you can make a complaint