Since the start of the coronavirus pandemic, we have helped generate over £1.3 million in financial gain for our clients.

Much of this income has been generated by helping people make a claim for a new benefit or gain an increase in an existing benefit. For example, between April and October, our advice team supported 558 people with an enquiry about an initial claim for Universal Credit – a benefit that is designed to support people who are currently unemployed or on a low income.

We’ve also helped people who are unemployed gain a reduction in their council tax payments and assisted clients who have ill health or a disability, understand and make a claim for a Personal Independence Payment, a benefit designed to help cover the extra costs of living with a long-term health condition.

Lesley Rose, Advice Services Manager at Citizens Advice Winchester District says: “It usually takes us over 12 months to generate an income gain of £1 million for our clients, but Covid-19 has meant the number of people needing support from the benefits system has increased dramatically.

This additional income generated for our clients will make a big difference to local people and their families who find themselves in financial difficulty and struggling to meet their everyday needs.