FAQs

What is a community pantry?

Community pantries offer access by membership to a range of food products, for a small weekly contribution. Community pantries aim to support those in financial hardship, food vulnerability and in need of community support but [...]

What is a community pantry?

How do I access a foodbank?

A lot of food banks need a referral from Citizens Advice or other local charitable organisations in the area. If you are a Winchester or Alresford resident, you can refer yourself to the Winchester Basics [...]

How do I access a foodbank?

What help is available with the cost of living?

We have a page on our website which outlines support available locally and nationally if you need help with the cost of living: https://citizensadvicewinchester.org.uk/cost-of-living-crisis/   The support available may change and it is worth contacting your [...]

What help is available with the cost of living?

How can I find out what benefits I’m entitled to?

You can carry out your own benefit entitlement check by following the information in the next link: https://www.citizensadvice.org.uk/benefits/benefits-introduction/what-benefits-can-i-get/  Please note that the results will be for indication purposes only.  You will see there are 2 [...]

How can I find out what benefits I’m entitled to?

How do I find legal advice?

We have information on our website about finding legal help: Finding free or affordable legal help  It is also worth checking your subscriptions, insurance policies and credit card agreements to see if these provide help [...]

How do I find legal advice?

How do I complain about my neighbour?

If your neighbour is noisy or stops you feeling comfortable, try to discuss it with them if you can. If that doesn’t work there are other ways you can ask them to stop, for example [...]

How do I complain about my neighbour?

How do I sort out child arrangements after a relationship breakdown?

If your relationship ends and you have children, you’ll need to agree where your children live. You’ll also need to decide how much time they spend with each of you. This is called making 'child [...]

How do I sort out child arrangements after a relationship breakdown?

How do I get a divorce / end my civil partnership?

If you want to end your marriage, you can apply for a divorce. If you want to end your civil partnership, you can apply for a dissolution. The process is the same for both.  You [...]

How do I get a divorce / end my civil partnership?

How do I get my landlord to carry out repairs in my private rental property?

Your landlord is responsible for most major repairs to your home if you rent privately. This includes:  the structure of the property, for example walls, roof, windows and doors  sinks, baths, toilets  pipes and wiring  [...]

How do I get my landlord to carry out repairs in my private rental property?

What can I do if my landlord wants to increase my rent?

Your landlord can't just increase your rent whenever they like, or by any amount. They need to follow certain rules if they want you to pay more - these depend on the type of tenancy [...]

What can I do if my landlord wants to increase my rent?
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