Changing Lives

People come to us for advice on a wide range of issues. But they have one thing in common. They need help, often urgently.

Our advice changes people’s lives for the better, supporting them through difficult and challenging times.

We change lives

We even save lives

Read about how we’ve supported people during the coronavirus pandemic in our 2020/2021 Impact Report.

Case Studies

“If I didn’t come to Citizens Advice, I don’t think I’d be here now. I don’t think that I’d be with my children – and they’re my life.”

“Would I recommend them? Yes! I would shout from the rooftops: If you’ve got a problem, then come to Citizens Advice (Winchester)”

“It was the best advice I’ve ever had. It meant I could spend valuable time with my wife in the last year of her life, something I will be eternally grateful for.”


& Campaigns

We use our clients’ experience, stories and evidence to research and campaign for positive change locally and nationally.

Your stories are important to us. You can help effect change for others by sharing your experiences – this will help us identify where policies aren’t working, and to spot emerging problems early.